Service & booking information

Istanera's role

Istanera provides enquiry support and coordination. The treating provider and its healthcare professionals are responsible for clinical assessment, diagnosis, treatment decisions and procedures.

One complete package

The Istanera Complete Package brings together your agreed treatment, hotel accommodation for the specified stay, scheduled airport and clinic transfers, English-speaking coordination and aftercare guidance. You arrange and pay for your own flights.

Your written proposal sets out the treatment scope, hotel nights, transfers, aftercare and price. Extra treatment, additional nights, companion arrangements and return visits are included only when expressly set out in that proposal.

Before you pay or travel

Review your personalised treatment proposal and booking documents before paying. These should identify the service providers, charges, payment schedule, cancellation and refund terms, number of visits, aftercare and arrangements if treatment cannot proceed. Ask for clarification about anything that is missing or unclear.

This page explains the service generally; it does not replace your individual treatment consent or written booking agreement.

Clinical suitability and changes

A remote proposal is preliminary. In-person examination and imaging may change what is clinically appropriate. Any changes to the treatment or price should be explained and agreed before proceeding. Medical and dental procedures carry risks and no particular outcome is guaranteed.

Website information

The website provides general information and treatment examples. It does not provide a diagnosis or personalised clinical advice. Decisions about care should be made with the treating healthcare professional.